Bilingual Supervisor, Transfers

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

We’re looking for a Bilingual Supervisor, Transfers to join our Operations team.

Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory responsibilities include recruiting, training, coaching, mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and opportunities.

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client‑centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

• Set and monitor standards for departmental procedures, ensuring quality, accuracy and efficiency maintaining SLA’s
• Set positive leadership tone through gaining respect of staff, peers and stakeholders
• Ensure staff members receive timely and appropriate training and development
• Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees
• Ensure all processes and procedures are current in all manuals – internal and external, including departmental SLAs
• Responsible for internal and external communications while following the appropriate channels for distribution, liaising with external vendors and trustees as required
• Analyze current business practices and identify areas within the department for process improvements, make recommendations and implement procedures to streamline workflow
• Handle departmental project related work and participate in the implementation of department and division initiatives as required and delegate as necessary
• Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and ensure customer service levels are maintained within the department, updating management as appropriate
• Ensure appropriate staffing, training and development needs including cross‑training of staff so that individuals are up to date and can provide redundancy in all positions within the team
• Review and approve daily journal postings and monthly account reconciliations (IIROC/MFDA)
• Monthly reporting of SLA standards, including exceptions, in a timely manner and create business plans to manage resources during high volumes
• Maintain current knowledge of industry initiatives and standards (MFDA/IIROC) and registered plans products,…