Manager - Control Management

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At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ICS Governance & Control sits within International Card Services (ICS) which comprises all the issuing functions across all 28 international markets excluding the US. The organization is an integral part of the global growth strategy for American Express, offering differentiated products and services that drive significant growth and value through the delivery of innovative products tailored to our customers’ needs. Our team helps international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders within the organization.

The objective of the ICSC Control Management Canada Legal Entity Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

ICS Control Management organization is looking for a Manager of ICSC Control Management Canada Legal Entity focused on ensuring risk and control management is embedded in the day‑to‑day operations of our business.

The Manager, ICSC Control Management Canada Legal Entity will:

• Manage Control Management delivery of RCSA implementation across ICSc market processes in partnership with local business teams and central teams (including assessment of Legal Entity expectations).
  • Execution:
    Support facilitation of Risk Assessment Unit (RAU) workshop/sprint execution.
  • Risk Identification & Assessment:
    Identify risks, and assess likelihood and impact using risk rating criteria, ensuring risks are clearly articulated, appropriately classified and mapped to business processes.
  • Control Assessment:
    Ensure controls design and operating effectiveness assessment including providing recommendations of where control enhancements are needed.
  • Stakeholder Engagement:
    Ensure clear accountability of risk and control ownership, control testing, monitoring and reporting in compliance with company standards and policies.
  • Perform QA/QC programs to ensure regulatory and internal program standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates).
• Partner with business process owners to support discovery of additional risks or control deficiencies across business processes and products (including off cycle RCSA program activities).
• Serve as the in‑market RCSA program framework subject matter expert.
• Support Legal Entity Market VP to ensure risks and issues are effectively identified, assessed, prioritized, and managed across all control deliverables to deliver on regulatory and Legal Entity obligations.
• Support execution of timely and accurate reporting and governance activities in the market / Legal Entities (i.e., risk committees, issues management program and RPR ensuring the appropriate risk identification, and management of operational risks).
• Act as the central point for the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes.
• Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review.
• Share insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity…