Practice Manager

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We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best‑in‑class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence.

A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of Vet Strategy in the local community.

• Leadership and Team Management
  • Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
  • Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
  • Mentor and develop staff, promoting continuous learning and professional growth.
  • Ensure the practice is adequately staffed by creating and managing a labour model in line with the planned budget.
  • Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
  • Ensure job changes for team members are processed in Dayforce in a timely manner.
• Operations Management
  • Lead daily practice operations, with a focus on efficiency and effectiveness in all processes.
  • Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
  • Ensure scheduling aligns with business and client needs by actively managing to the practice budget, and oversight of the scheduling process and outcomes.
  • Manage inventory, ensuring the practice is well‑stocked and prepared for both clinical and retail needs.
  • Ensure practice facilities are well‑maintained, overseeing cleaning, repairs and equipment management.
  • Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
  • Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.
• Financial Management
  • Develop and manage the practice budget, monitoring financial performance and implementing cost‑saving measures.
  • Analyze financial reports to identify trends and opportunities for improvement.
  • Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
  • Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.
• Client Relations
  • Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
  • Handle client concerns promptly and effectively, striving for positive outcomes.
  • Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
  • Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow‑up.
• Compliance and Safety
  • Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
  • Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
  • Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
  • Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
  • Implement and oversee safety protocols to protect colleagues, patients, client and community.
  • Manage the preparation…