Senior Manager, Portfolio Management, Business Enterprise Solutions; BES

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Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.

Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Senior Manager, Portfolio Management, Business Enterprise Solutions (BES) will be a key member of the Commercial Credit team, reporting to the Director, BES, Portfolio Management. The incumbent will be responsible for mentoring and providing guidance to team members while ensuring the team operates efficiently and effectively in the prudent underwriting of complex conventional commercial mortgage loans secured by major asset classes in markets throughout Canada.

Commercial mortgage loans range in size and up to $5.0 million.

Key responsibilities include prudent oversight of the BES portfolio, ensuring credit risk is thoroughly assessed and within the Bank’s risk appetite. Additionally, the incumbent is responsible for ensuring that ongoing loan monitoring, annual reviews, renewals, and amendments/modifications are reviewed and assessed within approved guidelines. Along with the BES Portfolio Manager and the Director, the Senior Manager will monitor the renewal and annual review pipeline reports, manage credit flow and approve or recommend commercial mortgage renewals and annual reviews according to assigned delegation of authority.

In addition, the Senior Manager will support the Bank’s goal of delivering a superior customer experience by proactively addressing issues as they arise while ensuring that team members complete underwriting assignments quickly and efficiently.

• Ensure compliance with the company’s established policies and procedures with recommendations submitted for approval to management based on approved delegations of authority.
• Review, approve or recommend commercial credit facilities (i.e. mortgage renewals, annual reviews, assumptions, etc.) ensuring the credit request falls within the Company’s lending and regulatory requirements and within the Bank’s risk appetite.
• Be responsible for resolving day to day challenges, assessing the individual staff members’ training needs and ensure that they are met so that the individual is able to perform their job effectively.
• Develop and maintain strong working relationships with Commercial team colleagues as well as our broker partners to provide optimal service to our clients.
• Develop, implement and maintain production and service metrics to measure and support best‑in‑class turnaround times on completion of portfolio underwriting/renewals/annual reviews with a goal of exceeding customer service, accountability, and transparency targets.
• Promote organic growth within the business in order to target the retention objective of BES maturities.
• Ensure that credit risk is thoroughly assessed and within the Bank’s risk appetite and the General Investment and Lending Policy by targeting the minimum completion ratio and timeline thresholds on annual reviews.
• Support in the timely completion of regular reporting for senior levels of management, including but not limited to Maturity Reporting, Annual Review Reporting, Commercial Dashboard, KPI/KRI, etc…
• Monitor pipeline workflow to ensure production and service metrics are met within prescribed timelines.
• Provide valuable timely feedback on…