Strategy Lead, Claims

Strategy Lead, Claims

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in claims strategy, project leadership, and operational improvement and are looking for a new challenge, we would love to hear from you.

• Define and execute strategic initiatives that align with organizational goals.
• Apply deep functional knowledge to assess business needs and design effective solutions.
• Serve as a trusted advisor to business units, ensuring strategic priorities are understood and implemented.
• Lead end-to-end project delivery, from planning through execution, ensuring timelines and quality standards are met.
• Drive accountability across cross-functional teams.
• Champion best practices in project/initiative delivery and reporting.
• Build strong relationships with senior leaders, business users, and IT teams.
• Facilitate clear communication and alignment between business and technology stakeholders.
• Partner with IT to design and implement technology solutions that enhance operational performance.
• Identify process improvement opportunities and lead initiatives to optimize workflows.
• Utilize knowledge of Guidewire Claim Center to support business users in claims management.
• Provide insights to improve system utilization and operational efficiency.

• Bachelor’s Degree and 5+ years of experience in Claims, Consulting, Risk Engineering, or Underwriting.
• High School Diploma or Equivalent and 7+ years of experience in Claims, Consulting, Risk Engineering, or Underwriting.
• Zurich Certified Insurance Apprentice, including an Associate Degree, and 5+ years of experience in Claims, Consulting, Risk Engineering, or Underwriting.

• Experience in Organizational Effectiveness or Change Management.
• Experience in the application of existing and/or change management methodologies and tools.
• Project management experience.

• Bachelor’s degree and previous experience in commercial insurance claims management, operations, and business analysis.
• Project management experience.
• Hands‑on experience in Guidewire Claim Center platform.
• Experience in process improvement and operational efficiency projects.
• Excellent planning, organizational, and delivery skills.
• Exceptional relationship‑building and influencing skills with senior management, business users, and IT teams.
• Analytical mindset with strong problem‑solving abilities.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $80,000 to $131,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.