Senior Manager, Research Strategy & Insights; Canadian Banking & Tangerine

Is this role right for you?

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Develops and executes all aspects of market research for stakeholders across the Scotiabank Group of Companies, this includes:

➢Working with business line stakeholders to understand purpose and research needs.
➢Designing end-to-end research projects (may include developing research proposals, research plans, methodology, target, quotas, timing, etc.)
➢Delivering end-to-end research projects leveraging in-house tools and resources when suitable.
➢Identifying and managing vendor relationships with high-quality partners (e.g., full-service, fielding, panel, etc.)
➢Leveraging project management principles to ensure research projects are on time and budget.
➢Showcase and advocate for research strategy and insights through GBCI Hub, town halls, Global Marketing shares, etc.

• Direct and deliver research strategy & insights by:

➢Establishing a cohesive network of relationships with vendors to ensure that insights meet business needs.
➢Providing direction in the use of the most effective and innovative market research analytical techniques.
➢Coordinating, analyzing, and presenting market research data, including insights from multiple sources, advising stakeholders or senior management on the best ways to action insights.
➢Creating and maintaining a network of professionals to share learning.

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Provide relationship management support for various business lines across the organization by:

➢Fostering trust with internal stakeholders, including key senior leaders across the organization to leverage insights to influence business strategies and decisions.
➢Delivering insights in a consultative way to support stakeholders during strategy, ideation, and execution phases of their projects.

• Champions a high-performance environment and demonstrates a commitment to Scotiabank’s values:
Client-Centric, Integrity, Inclusion, Accountability. Delivers results in accordance with Scotiabank behavioural competencies. Creates an inclusive team culture and an environment where team members hear, share, and appreciate diverse perspectives.

• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates and models the Bank’s risk culture and risk appetite statement throughout their teams.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business
controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment. Uses a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.

Dimensions

• Manages/supports multiple projects concurrently.

• Liaises with multiple vendors concurrently.

• Supports multiple stakeholders and/or business lines concurrently.

• Share and leverage available GBCI research and insights

• Design and execute projects within budget

• Proactively contributes to a positive team environment across both their direct team and the broader team(s).

• Proactively offers to help teammates & leader - makes others better.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have the following:

• Advanced level of experience in market research (8 or more years), preferably on the vendor or client-side.

• Thorough understanding of the end-to-end process of quantitative and qualitative market research.

• Superb written and verbal communication skills.

• Proven ability to translate and communicate business requirements into technical research project specifications.

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