Frontline Supervisor

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The purpose of the expectation of the position is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

• Assist Director with accreditation, program reviews, and other external/internal reviews to ensure compliance with shelter standards and report any issues which arise.
• Adhere to and enforce all legislation, policies and procedures affecting the workplace.
• Assist with strategic planning and actively participate in program planning, development and implementation in the areas of emergency and transitional program streams.
• Invite, encourage and develop staff participation in program development.
• Provide Director with reports as required.
• Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.

• Participate in management and staff meetings.
• Assist with residents’ meetings as per policy.
• Coach direct reports on a monthly basis and bring forward to Employee Relations and Director any training needs.
• Maintain open, effective and timely communication with all stakeholders.
• Complete and email shift reports to the Director as required.

• Addresses any neighbor complaints and inform Director and appropriate agencies as required.
• Attend community neighbor group meetings as required.
• Represent the Salvation Army and Shelter in a professional manner at all times.

• Ensure task list and policies related to front line are completed.
• Respond and bring forward to management team any front line concerns.
• Supervisors will resolve any issues on their shift and provide support as required to other supervisors.
• Investigate and resolve resident or staff complaint or refer to Director or Employee Relations as required.
• Supervise frontline, caseworkers, volunteers, students and housekeepers as required.
• On call rotation between the three shelters.

• Shift Supervisor is responsible for scheduling all front line staff and finding replacements when required for all shifts. Coordinate all vacation time.
• Balance bus tickets and petty cash monthly. Responsible for the distribution.
• Day Shift supervisor is responsible for maintaining office supplies and residential supplies.
• Receive all provisional supplies and put away.
• Ensure that all HIFIS and other statistical data is completed and audited as required.
• Day Shift Supervisor is responsible for ensuring that Billings, including bus tickets and taxis are accurately completed and submitted within established timeline.
• Prepare quarterly overflow reports for Shelter submission to the Region of Peel.
• Serve snack to clients.
• Order shelter meals and manage restriction and incident reports.

• Participate in the hiring, orientation, training, support, evaluation, promotion, discipline and termination in…