Vice President - Field Operations
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Schindler Group
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Management
Operations Manager, General Management
Job Description & How to Apply Below
Your main responsibilities
The Vice President - Field Operations will direct and coordinate the branches in accordance with the strategies and policies of Schindler, manage the resources and ensure customer satisfaction, employee motivation, market share andprofitability. The VP - Field Operations implements all processes, tools, targets and actions in the branches and supports the Executive Management Committee in the definition of the above mentioned targets.
It is Schindler Canada's decision to assign the lead of Customer contact to either Key Account Management or Field Operations Management.
Responsibilities:
Prepare the Rough Plan and Budgets for all Branch Regional operations in line with policy.Analyze, plan, evaluate and optimize the use of existing Branch resources to achieve market share, profitability and net working capital, customer satisfaction and employee motivation targets.Partnership with VP Field Support and Field Operations to achieve targets in market share, pricing, productivity and efficiency.Partnership with VP Field Support and Field Operations to execute installation & maintenance with an efficiency that ensures the targets of the products and services in terms of quality, reliability and cost of material and installation (pre-calculation).Facilitate and ensure the implementation of all Norms and Procedures inside Branches.Initiate, lead and implement the Strategic Plans in Regions and Branches.Evaluate the results of all operations.Coordinate operations in the joint scope of new installations, existing installations, pursuit of action plans, projects, internal and external benchmarking, implementation of best practices and market studies.Coordinate all activities to deliver customer satisfaction.Coordinate and implement all quality, safety and security requirements according to the appropriate laws and Schindler policies.Coordinate customer allocation where Schindler provides dual/multiple brands.Partnership with NI and EI/MOD Marketing & Sales Management in the definition and follow-up of the sales force dimension in each branch.What you bring
Bachelor Degree – preferably degree in Engineering, Business or Finance10-15 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 6-8 of those years is a senior supervisory or management positionCritical
Skills:
Proficient in MS OfficeAnalytical: ability to think conceptually to have impact, ability to understand complex tasks/situations/problems, analyze them using a systematic approach and identify trends or relationshipsCoaching and Mentoring: ability to motivate and guide team membersCommunication:
Ability to articulate vision and communicate strategy across all levels of the organizationLeadership:
Ability to lead by providing clear expectations and standards, delegating responsibilities and holding employees accountable, recognizing employee achievements and addressing performance gaps and fostering team commitmentPeople Management:
Ability to select, train, supervise and evaluate staffPersuasion:
Persuasion is required both internally and externally. Employees, suppliers, consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibilityProblem Solving:
Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact; ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlementsTeamwork:
Ability to interact with all levels and be an integral part of the operationStrategy:
Demonstrate the ability to take the role to that of a Strategic partner with the organizationAbility to establish a quality first atmosphereAbility to travel frequently to the different branchesWhat’s in it for you?
Competitive Salary (commensurate with experience)Competitive Bonus Incentive Program or Commission PlanWide range of professional and leadership development opportunitiesCompetitive Extended Health, Dental & Vision PlansGenerous Paid Time Off PlansTuition Reimbursement ProgramCompetitive Group RRSP with Company Match
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