Academy Global Project Manager - EZRA

Job Role:

Academy Global Project Manager - EZRA

Location:

Toronto, Canada – Hybrid (3 days/week in office)

Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At Ezra, we are on a mission to do just that. We believe through coaching people get to know themselves, their goals, weaknesses, and hang‑ups. Once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. A happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards.

Ezra is the fastest growing global coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.

The primary responsibility of this role is to provide professional project management for EZRA’s solution and product offerings in the management of large‑scale, custom, client programs and projects. This role will collaborate with a global team to lead all aspects of project implementation, from requirements gathering through close, ensuring a smooth rollout that exceeds client expectations. This role will mentor, coach, and lead other project management professionals.

Academy Global Project Manager provides project management services that build and support the expansion of customer relationships, simplify the complexity of delivery of contracted services, and ensure a high‑quality experience for clients.

The ideal candidate will be motivated and passionate about leading large, and complex projects, have a strong customer and revenue focus, proactively collaborate, champion project management best practices, and be comfortable operating within a high‑change and matrixed environment.

• Provide project management leadership for the delivery of complex, large‑scale projects for several clients, in collaboration with the account team, and program manager, where applicable
• In collaboration with sales and solution, define project post‑sale using charter, scope, and detailed requirements documentation and practices
• Facilitate the set‑up of the project to ensure the customer expectations, outcomes, and benefits are aligned to project(s) delivery processes, program tracking, and reporting
• Set up detailed project governance, clearly define roles, and structure to ensure effective project delivery process
• Provide client‑facing support at the project level to ensure project team is aligned, deliverables are met, and issues are escalated and resolved
• Ensure appropriate project resourcing at global, regional, and local levels to support program outcomes and project deliverables
• Define and manage project plans, schedules, RAID logs, and other work trackers
• Collaborate to define, write, review, and execute communications with project team, customer, and participants
• Collaborate with key project stakeholders to ensure delivery alignment and seamless customer experience
• Create governance, stakeholder management, and communication plans
• Serve as primary project management escalation point for projects and stakeholders to ensure swift resolution and action planning
• Facilitate key decision making, issue resolution, risk mitigation, and continuous improvement activities
• Control and manage project changes (schedule, scope, expectations, cost, issues, risk)
• Track and report on the customer benefits, outcomes, metrics, KPIs
• Accurate and detailed set up and monitoring of project, delivery, and financial information
• Mature the discipline of project management through utilizing, mentoring, and educating stakeholders on best practices
• Perform scheduling and logistical project management duties, as needed
• Leverage resources effectively across the organization to maximize project efficiencies and continuous improvement of the function

• Project managers are expected to mentor other team members…