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Program Manager, Elevators

Job in Toronto, Ontario, M5A, Canada
Listing for: Toronto Community Housing
Full Time position
Listed on 2026-02-16
Job specializations:
  • Management
    Operations Manager, Program / Project Manager
Job Description & How to Apply Below

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

  • Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
  • Four (4) paid personal days;
  • Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
  • Health and dental benefits, including a health spending account available upon your start date;
  • Employee and family assistance program;
  • Maternity and parental leave top up (93% of base salary);
  • Training and development programs including tuition reimbursement of $1500 per calendar year;
  • Fitness membership discount.
  • Make a difference

    Are you passionate about Elevators and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your experiences to influence construction programs in a multi discipline environment? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic team player who enjoys working in a dynamic and energetic environment.

    In this role, you will get to work with internal and external partners to manage the effective delivery of 24/7/365 demand services requests, planned maintenance, and preventative maintenance and construction programs in a multi discipline environment in relationship to the Building Compliance Program.

    What you’ll do

  • Establish relationships and partnerships with staff, service providers, stakeholders and clients to ensure effective communication
  • Forecast resource requirements and recommends a flexible model including in house and market resources to manage the cyclical needs of TCH
  • Lead and resolve complex contract management and service issues to successful outcomes
  • Review and approve invoices on a regular basis
  • Liaise closely with the Vendor Management Team to recommend performance metrics and implement within the assigned programs
  • Recommend to Manager to plan and manage the program budgets including the recommendations for planning of asset extension/preservation using various analysis and forecasting tools
  • Work closely with the Facilities Team (Planning/Engineering) to develop and recommend corporate standards through market research and industry standards
  • Develop and recommend tender/scope strategies and specifications to meet TCH standards and needs
  • Lead complex maintenance and construction tenders through sound estimating, quoting and bidding practices, including calls for Tenders, RFQ’s & RFP’s and prequalification tenders
  • Manage service partners by developing service-level, operating-level and partnership agreements
  • Recommend, develop and implement the Key Performance Indicators as required to effectively monitor and improve operational delivery.
  • Assist Manager to develop a mentorship program in the designated discipline incorporating TCH’s succession plan. Identify the individual(s) for training and development in future leadership roles
  • Recommend, develop and implement training programs and performance management plans
  • Lead, manage and mentor a diverse group of unit supervisors, support and service staff
  • Contribute to the corporate development of metrics and measurement tools for performance
  • Provide technical support and information to TCH, external clients, sales account managers, client care centre, consulting firms, engineers and other business units
  • Collaboratively plan and execute maintenance and construction services for our residents
  • Manage the internal audit program of all elevator components for all properties
  • Planning, coordination, implementation, inspection of planned, preventative & emergency maintenance & construction programs
  • Assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building elevator components
  • Prepare/evaluate/execute service proposals (eg. RFP, quote, contract review etc.) for construction, preventative, and demand service requests for clients on an on-call 24/7…
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