ServiceNow Competency Leader

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Business Sales & Delivery Leader for Service Now, you will drive sales and deliver Service Now services to clients, leveraging your extensive knowledge and experience in managing large, complex services engagements. You will establish strong relationships with clients, effectively communicate solutions, and utilize IBM offerings in the delivery of services. Your primary responsibilities will include:

• Drive Sales Growth:
  Identify new business opportunities, contribute to solution development, and help secure client wins to generate services revenue through new business sales.
• Deliver Client Services:
  Lead and support billable client activities within your area of practice, ensuring the financial performance of engagements and overall client satisfaction.
• Develop Service Now Services:
  Contribute to the development and delivery of Service Now services, staying up-to-date with industry trends and best practices.
• Strategize for Accounts:
  Oversee overall performance for accounts and related industries/services, developing and implementing effective account strategies.
• Participate in Industry Events:
  Engage in related sector, solution, or community events to stay informed and network with clients and peers.

• Extensive Complex Engagement Management:
  Deep expertise in managing large, complex services engagements, with a proven track record of delivering results in a fast-paced environment.
• Service Now Solution Development:
  Experience with developing and delivering Service Now services, including staying up-to-date with industry trends and best practices.
• Client Relationship Building:
  Deep understanding of establishing strong relationships with clients, effectively communicating solutions, and utilizing IBM offerings in the delivery of services.
• Strategic Account Management:
  Experience in overseeing overall performance for accounts and related industries/services, developing and implementing effective account strategies.
• Financial Performance Management:
  Proven ability to manage the financial performance of engagements, generating services revenue through new business sales and ensuring overall client satisfaction.

• Service Now Industry Trends:
  Deep expertise in staying up-to-date with industry trends and best practices related to Service Now services, with the ability to leverage this knowledge to drive sales growth and deliver high-quality services to clients.
• Complex Services Engagement:
  Experience with managing multiple large, complex services engagements simultaneously, with a proven track record of delivering results in a fast-paced environment and ensuring overall client satisfaction.
• IBM Offerings Utilization:
  Deep understanding of utilizing IBM offerings in the delivery of services, including the ability to effectively communicate solutions and establish strong relationships with clients.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.