Team Lead, Workplace Ambassadors
Job in
Toronto, Ontario, M5A, Canada
Listing for:
BGIS
Full Time, Per diem
position
Listed on 2026-02-17
Job specializations:
-
Management
Administrative Management
-
Administrative/Clerical
Administrative Management, Healthcare Administration
Job Description & How to Apply Below
SUMMARY
The Workplace Ambassador Team Lead oversees a team of (Workplace Ambassadors) and is a key coordination point that champions the program ensuring consistent program delivery across multiple floors and buildings. The Workplace Ambassador Team Lead is responsible for transitioning new hires into the program and coordinating back-up support during vacations and other absences.
KEY DUTIES & RESPONSIBILITIES
Daily Activities
For day-to-day work activities, takes direction from the BMO CRE Senior Manager or CRE Manager.Takes direction from the BGIS Manager as it relates to BGIS processes/procedures.Meets regularly with BGIS Manager to ensure alignment and understanding of account deliverables.Maintains full understanding and knowledge of the Concierge Services program deliverables.Maintains full understanding and knowledge of the Bee Clean contract. Arranges for backup support as required in Edmonton, Halifax and Toronto.Team Member Support
Updates the BMO vacation tracker as required and makes decisions about coverage.Maintains a spreadsheet that tracks BGIS team member absences – vacation, illness, floater, flex days.Understands HR policies and how to apply them as they relate to vacation, floater, flex days in or to provide guidance to the team.Reviews timesheets to ensure they are accurate and submitted in a timely manner with all appropriate documentation attached.When requested, prepares reports, spreadsheets, meeting minutes as required. These include but are not limited to:
Work Order Volume & Status Report, Team Absence Tracking Spreadsheet, Team Meeting(s) Minutes, and Team Performance/Feedback.Provides feedback to BGIS Manager regarding team members’ performance as required for annual performance reviews.Individual resides at the reception desk on the executive floor. Answers phone calls, greets visitors, and directs or escorts individuals to meeting spaces on the floor.KNOWLEDGE & SKILLS
College diploma or equivalent with 1 to 3 years demonstrated experience.Superior customer service skills.Strong diplomacy skills.Clear and effective communication skills.Ability to multi-task and work well under pressure while maintaining a high level of accuracy.Manage deadlines effectively in a professional manner.Good team leadership skills with ability to exercise sound judgment and provide direction to BGIS team members.Portrays a positive “can do” attitude with a sense of urgency and prompt response.Pro-active, approachable and solution - focused.Occasional requirement to travel between buildings within the GTA to attend meetings and provide on-site support.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
