Supervisor,Field Security Job Toronto area,Ontario Canada,Management

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

Minimum three (3) weeks of paid annual vacation days, increasing with years of service;

Four (4) paid personal days;

Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;

Health and dental benefits, including a health spending account available upon your start date;

Employee and family assistance program;

Maternity and parental leave top up (93% of base salary);

Training and development programs including tuition reimbursement of $1500 per calendar year;

Fitness membership discount;

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing. As a Supervisor, Field Security you will coordinate and supervise the day-to-day deployment of Special Constables in providing community patrol and response coverage to TCH communities, incorporating site and mobile patrol, dispatch Communications service and parking services in conjunction with outside agencies such as the police, fire and ambulance services

What you’ll do

Leading Staff/Managing Resources:

Provides supervision and assigns work to unionized staff

Leads team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and with attention to de-escalation, tenant safety, and community well-being.

Ensures team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement

Coaches and trains staff ensuring effective teamwork, high standards of work quality and organizational performance, including trauma-informed, culturally responsive, and bias-aware practices.

Prepares information for performance reviews

Authorizes and controls vacation and overtime

Supervises staff in all aspects of their duties including preparation of reports and correspondence.

Leads, manages and motivates staff team to ensure effective teamwork, monitor work output, take a proactive approach to problem solving, resolve labour relations issues, ensures high standards of work quality and organizational performance

Manages team resources ensuring effective and efficient use of resources

Enters payroll, manage staff schedules

Responds to/assists with collective agreement grievances, as required

Identify safety and security risks and mitigation strategies, using incident trends, community context, and CSU data to support proactive responses.

Administration:

Maintains memo book and records information in records management system in accordance with CSU procedures

Prepares court documents

Review and approves court/evidence related documents/reports of staff

Prepare shift schedules

Liaise with Operating Managers on tenancy issues arising from resident conduct

Attends Landlord & Tenant Board hearings and court to present evidence
Partnerships:

Establishes effective working relationships and partnerships with residents, other TCH staff, Toronto Police Service, Toronto Fire, EMS, community/social services, and others

Attend Toronto Police Service divisional and City of Toronto meetings (e.g., crime management, Community Police Liaison Committees)

Attend integrated TCH team meetings and provide input to assist in addressing and resolving tenancy management issues.

Attend resident/community meetings to address issues relating to community safety

Neighbourhood Safety

Provide on-site support during crisis and emergency situations, supporting coordinated, de-escalation-focused and tenant-centered responses.

Coordinate and deploy staff

Assist emergency services such as Fire, Police and EMS

Liaise with Client Care Centre to ensure appropriate business unit response and notification

Responds to calls for service

Interacts with contracted security guards

Issues Provincial Offences Notices

Enforces statutes, including making arrests, in accordance with the Criminal Code, Controlled Drugs and Substances Act, Liquor License Act, Mental Health Act,…


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