Project Manager, Operations Manager, Program ​/ Project Manager

Project Manager

Location:
Toronto

General Accountability and Summary

Reporting to the Group Manager, Mining and based in Toronto, Ontario, the Project Manager will also act as a Key Account Manager on behalf of TMG by managing one or more of TMG’s Client Accounts across multiple project engagements and/or project sites. As such, the role will be directly accountable for driving TMG’s growth, client satisfaction, and profitability

This position is a management role within TMG’s Mining Group and requires full participation in the Group’s Operational Management Team. The role is primarily client-facing and billable, with minimal corporate overhead functions. The Project Manager is responsible for maintaining a high level of utilization, consistently achieving a minimum billable target as outlined in annual Key Performance Indicators.

As both a functional delivery lead and an account manager, this role serves as the focal point for client engagement, ensuring the delivery of services aligns with TMG’s standards of quality, timeliness, and profitability. The Project Manager must also act as the primary conduit between the client and TMG’s Senior Leadership Team, supporting decisions that affect overall account strategy, staffing, risk exposure, and Profit & Loss performance.

The successful candidate will be expected to be engaged on long-term and site-based construction and/or commissioning mandates. This will involve a high degree of business travel to remote and/or hardship sites for up to eight (8) weeks at a time, depending on the location and assignment conditions. This may also involve living in a construction and/or mining operations camp on the site.

Key Responsibilities & Deliverables

Client Account & Portfolio Management (Estimated at 15% total capacity on a billable basis)

• Accountable to develop and implement growth strategies to expand account revenue, including organic mandate expansion, new project opportunities, and upsell/cross-sell of additional TMG service offerings.
• Accountable for Client satisfaction and the overall perception of TMG’s service delivery across the Account.
• Accountable to maintain regular communication with client stakeholders, project teams, TMG management, and service providers to anticipate needs, resolve issues, and identify opportunities for new services.
• Responsible to develop and deliver proposals and/or change orders for additional TMG services related to the Account.
• Accountable for accurate and timely invoicing for all projects in the Account.
• Accountable to proactively manage overdue client payments for all projects in the Account.
• Accountable to provide regular updates to the Group Manager(s), Vice President of Corporate Development (and President as required) regarding deliverables, timelines, personnel utilization, execution risks, and growth objectives.
• Responsible to establish regular Project Steering Committee Meetings with client representatives to align on strategic direction, risk management, and to adapt TMG’s ongoing support accordingly.
• Support the execution of Client strategic initiatives related to the Account.
• Accountable and Responsible to lead Quarterly Business Reviews for the client and to tie these findings back to the TMG Strategic Capture Plans for ongoing action tracking and revenue forecasting.
• Support TMG’s Senior Leadership Team to confirm staffing levels to ensure that projected backlog can be adequately staffed with assigned project personnel.
• Responsible to mentor and coach project personnel engaged in Account delivery.
• Responsible to ensure any supplier setup, formal agreements and formal commitments are received and signed off prior to work being completed on each mandate unless strategically approved by the TMG Senior Leadership Team.
• Support TMG’s broader business development and marketing efforts tied to the Account.

• Accountable and Responsible to act as Project Lead for all new projects and mandates within the Client Account.
• Accountable to provide technical and functional leadership within the Account as required.
• Accountable to…