Operations Lead
Job in
Toronto, Ontario, M5A, Canada
Listing for:
AXA Group
Full Time
position
Listed on 2026-02-27
Job specializations:
-
Management
Risk Manager/Analyst, Program / Project Manager
-
Insurance
Risk Manager/Analyst
Job Description & How to Apply Below
Operations Lead
Toronto, ON I Canada
The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL’s Canadian Insurance Operations.
This key role will lead a team of underwriting support professionals who provide essential operational support for Large Commercial (Property, Casualty, Professional, Specialty and Multinational) and Middle Market P&C structures. Additionally, the Operations Lead will be instrumental in defining, executing, and supporting strategic and operational initiatives across the Americas Underwriting Operations organization.
DISCOVER your opportunity
What will your essential responsibilities include?
Leading an end-to-end Underwriting Operations function for all the Canadian business lines operations including all administrative/support activities from Submission to Cash Collection.Participating as an active member of the Americas Underwriting Operations lead team.Being a trusted business partner to all the business lines operations leaders.Contributing to the identification of opportunities to free up underwriting capacity by transferring non-core Underwriting tasks to Underwriting Operations and by leveraging Shared Service Centers.Being responsible for communicating the global vision for the Middle Office function and tailoring to regional Underwriting Operations specific requirements.Recruiting, retaining, managing and training team members to ensure the successful fulfillment of the Underwriting Operations function, closely partnering with the business.Building-out operational capabilities to support business growth and ensuring greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business and particular requirements of operations found in different geographies.Owning the risk and control profile and assessment for risks relating to Underwriting Operations, ensuring that risk registers are updated as appropriate for these risks.Driving and establishing a clear, standardized and reliable framework for performance measurement of all operational activities.Conducts Performance evaluations, recommends salary adjustments, coach and counsel staffMonitoring performance metrics and reporting accurately towards the Operational performance metrics and taking proactive action to achieve performance targets.Review and manage production and quality control reports and take appropriate actions ( Data quality, reinsurance, production status control reports)Translate quality, timeliness, productivity and service delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.Ensuring governance and compliance with internal rules, regulations and policies as well as compliance with licensing & tax regulations and accounting principles.Being the key escalation point for any operational activities, issues and challenges.Keeps Department Management infirmed of status and progress in the unit.Ability to drive a future focused Underwriting Operations function in support of ongoing organizational change.You will report to the Head of Underwriting Operations for the Americas.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Advanced experience in insurance operations - hands-on operational knowledge. Experience in managing a team and leadership developmentExperience in driving large projects, including the design and implementation of target operating models to streamline and improve insurance operations. Requires an ability to oversee large process improvements and ensure processes are followed, deadlines are met, and internal clients are kept informed.A sophisticated appreciation of how technology can be used to enhance operating efficiencies.Advance knowledge of commercial P&C insurance policy forms and regulatory requirements.Understanding of relevant regulatory issues.A strategic thinker with a fact-based…
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