Managing Director, Operations & Facility Management Services

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BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

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The Managing Director is an experience detail oriented business executive that will create and execute a comprehensive account plan for launching innovative services with a strong focus on value, customer service, and compliance. They will be responsible for fostering a culture of care and success, emphasizing physical and emotional safety, while also gaining a deep understanding of the business's financial details for both the client and BGIS budgets.

The Managing Director will develop a client-focused strategy by anticipating needs, reviewing and analyzing key account data for risks and opportunities and paying attention to competitor engagement clues. They will ensure a thorough understanding of contract details, using judgment and mindfulness to identify potential risks and opportunities.

The Managing Director is an action-oriented role that will oversee high-performing teams that prioritize people engagement and development and promote a culture of problem-solving and asking for help to achieve success and deliver solutions. They will build credibility and trust by engaging experts, being responsive, and demonstrating accountability through follow-up and ensuring commitments are met, all while encouraging innovation through curiosity and healthy disruption.

They will promote collaboration and respect to bridge account, product line, and corporate functions for excellence, while emphasizing meaningful relationships with people, clients, vendors, and BGIS Enterprise. They will encourage diversity among stakeholders, deliberately fostering inclusivity, and drive employee involvement through initiatives that create opportunities for all.

• Responsible for the leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) – of various roles and functional areas ensuring their success
• Build and organize for the optimal integrated construct that is most effective in delivering client services
• Accountable for the engagement, inclusion and management of all employees regardless of their functional area

• Accountable for strategic account management and meeting business goals for both the client and BGIS
• Continuously engages clients in discussions to understand and anticipate needs and identify additional services. Recommends and sells pull-through of additional services
• Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
• Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
• Acts as the focal point of escalation for issues pertaining to the assigned account(s)
• Position level of client representatives with whom this position typically interacts with are typically at the senior management and executive level
• Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
• Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives
• Provides quarterly value reporting to substantiate value creation to clients
• Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio

• Overall ownership for ensuring all client obligations are…