Manager Animal Services Emru

Job : 62590
Job Category: Audit, Compliance & Inspections
Division & Section: Municipal Licensing & Standards, MLS Toronto Animal Services
Work Location: Flexible, options for base location include: 821 Progress Avenue, 1300 Sheppard Avenue West, 146 The East Mall
Job Type & Duration: Full-time, Permanent
Salary Range: $ - $
Hiring Zone: $ - $
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 04-Mar-2026 to 18-Mar-2026

Reporting to the Director Animal Services, the Manager Animal Services EMRU is responsible for providing leadership in the effective efficient, economical and essential service delivery of the Municipal Licensing and Standards, Animal Services, Enforcement and Mobile Response Unit, including the oversight of a team of Animal Control Officers operating on a 19 hour/day, 7 day/week rotational schedule. To respond to all emergency response calls including animal bites against humans, dangerous and at-large dogs, wildlife incidents, and manage appropriate responses to sick, injured and deceased animals.

As a dynamic leader, the Manager is responsible for promoting the mission, vision and values of the Municipal Licensing and Standards Division and the Toronto Public Service.

• Develop and implement detailed plans and recommend policies regarding program specific requirements.
• Manage and monitor all aspects of the Mobile Response and Animal Cadaver Removal (e.g., administration, emergency response, investigations) and team with the support of the Supervisors. Authorize and control vacation and overtime requests. Monitor and evaluate staff performance, approves salary increments and recommends disciplinary action when necessary.
• Manage, motivate and train the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Develop, recommend and administer the annual budget for the unit, and ensure that the unit’s expenditures are controlled and maintained within approved budget limitations.
• Lead the development and implementation of the strategic and operational direction of the Mobile Response Unit and Animal Cadaver Removal Team within Animal Services, by establishing short-term and long-term objectives and operational policies that support the Division's strategic directions, priorities and program initiatives.
• Support staff in the execution of their duties by providing subject matter expertise and assisting with complex and/or sensitive service requests.
• Oversee the appropriate enforcement responses to investigations, including directing and ensuring the effectiveness and efficiency of provincial court matters.
• Oversee the appropriate execution of search warrants, including reviewing and approving the circumstances and application for seizure of animals from private property. Ensure the necessary precautions and policies and procedures are followed to mitigate both public and employee safety concerns and City liability.
• Respond to complaints, matters of a sensitive nature, and attend community-based meetings as needed or requested by senior staff to address emerging issues relevant to the mandate.
• Develop and foster relationships within the community, and with other agencies, to advance educational and compliance-based approach to issue resolution.
• Support a customer service focused approach to by-law enforcement, notably including the appropriate victim management in incidents of dog bites and addressing community nuisance issues.
• Represent the City as a spokesperson for the media in respect to animal related incidents and responses, particularly those impacting public safety such as wildlife encounters with the public and animal attacks on people and other animals.
• Ensure effective handling and resolution of issues or problems identified by elected officials, external agencies, other city divisions and the public. Provide guidance and direction regarding issues management where there are implications for other City services, intergovernmental liaison and political sensitivity.
• Provide and support the Director in…