Lead Director of Member Experience in Retail Banking

Position: Lead Director of Member Experience in Retail Banking Sector
Drive exceptional service and growth as a Director of Member Experience. Oversee branch strategies, ensuring operational excellence and a hospitality-first approach across the retail banking network.

The Director positions you as a senior leader, championing member satisfaction and sustainable growth in a regional network of branches. You'll translate enterprise strategies into actionable plans, develop business goals, and analyze performance to enhance service standards. Collaborate with branch managers to uphold compliance and operational brilliance.

Key Responsibilities:

• Translate strategies into actionable branch priorities

• Develop and execute annual business plans

• Champion a hospitality-first service philosophy

• Ensure compliance with regulatory standards

• Coach branch leaders to boost performance

Requirements:

• 10+ years experience in financial institutions

• 7 years in a leadership role

• Relevant sales and credit granting experience

• Completion of Canadian Securities Course recommended

• Strong business development acumen

Elevate member experiences through strategic planning, performance management, and fostering strong community engagement in a thriving retail banking environment.
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