Senior Account Director

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This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

Job Purpose

As Senior Account Director you will oversee the delivery of a wide variety of campaigns for eBay. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts. You will represent DEPT to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.



Key Responsibilities

• Work in partnership with senior clients to develop annual strategies
• Oversee teams to develop brilliant digital content (creative, production)
• Lead, line-manage, motivate, and inspire your team
• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback to designers, copywriters and developers
• Ensure feedback requirements are met whilst protecting eBay’s values/brand
• Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
• Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews
• Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
• Match project tasks with opportunities for development so that employee potential is utilized to the maximum
• Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases

• A fast learner with a solutions-oriented mindset and strong attention to detail
• Experience delivering a broad range of multi-channel marketing communications including digital and direct
• Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
• Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production and interactive processes and experience reviewing creative
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly and managing a team

• A flexible, hybrid working policy
• Mental health support, and company sick pay scheme.
• Full dental and healthcare cover starting from Day 1
• 15 days paid holiday (plus Public Holidays).
• Refreshments are provided in the office all week
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organized activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme:
  You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity…