Director, Supply Chain

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve. We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do.

We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

We're now layering on the systems, discipline, and operating rigor, a combination that makes this an interesting place to work. As an operator, you will have a short line between your work and business results, be measured on outcomes, not optics.

Silk & Snow is seeking a Director, Supply Chain to lead the end-to-end supply chain operations across inbound supply, international logistics, fulfillment, and reverse logistics. Reporting to the COO, you will lead the Manager, Supply & Inbound Operations and the Manager, Fulfillment Operations, and partner closely with the Sr Manager, Demand Planning.

In this role you will:

Supply Chain Strategy & Network Design

• Own the Canada/US distribution network strategy including the role of import hubs and regional DCs
• Set the inbound and outbound transportation strategy providing a clear decision frameworks around the internal vs outsourced decisions across final mile and warehousing
• Lead executive-level negotiations and strategic relationships with ocean carriers, 3PLs, customs brokers, parcel and courier carriers (Fed Ex, UPS, DHL, Canada Post, Purolator), final-mile delivery operators, and retailer routing partners
• Lead the strategic decisions on warehouse capacity, footprint, and operating model (internally operated versus 3PL, single hub versus distributed, leased versus owned) and build business cases to support each decision
• Define the multi-year supply chain roadmap, including technology, process, and capability investments including key input from Senior Leaders and stakeholders

Performance & Cost Management

• Build the disciplines of a maturing enterprise including communication and reporting cadence, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount
• Own the supply chain P&L line items, including freight, brokerage, warehousing, parcel, returns, duty, and demurrage, and deliver against budget targets
• Own the supply chain KPI scorecard for retail and DC stock levels, DTC fulfillment SLA, inventory turns, working capital impact, returns rate, and cost-to-serve by channel
• Lead the negotiation and ongoing management of master courier and final-mile delivery contracts (Fed Ex, UPS, DHL, Canada Post, Purolator, and final-mile operators); manage total delivery cost as a percentage of revenue across DTC and home-delivery channels
• Lead the negotiation and ongoing management of strategic 3PL contracts; manage total storage and warehouse operating costs across internally operated facilities and 3PL relationships, holding storage cost as a percentage of revenue to target
• Oversee landed cost, margin, working capital, and supply chain budget in partnership with Finance
• Represent Supply Chain in reporting on cost, service, and risk to the broader leadership team
• Approve major contracts and partner engagements; resolve escalations that cross functional boundaries resulting in long term relationships

Cross-Functional Partnership

• Co-own the service level, inventory health, and landed cost across channels in Partnership with the Sr Manager, Demand Planning
• Partner with Merchandising and Brand teams on launch readiness, promo support, and lifecycle planning (NPI and EOL)
• Partner with Customer Experience and Merchandising team on fulfillment service recovery and customer-facing SLAs

Team Leadership

• Lead, coach, and develop the Manager, Supply & Inbound Operations and Manager, Fulfillment Operations; building the talent bench strength through internal development and selective hiring.
• Set clear goals, priorities, expectations, and performance standards for direct reports and their teams.
• Direct and support the Manager, Supply & Inbound Operations across vendor production, international freight, customs clearance, and trade compliance for Canada and US imports.
• Direct and support the Manager, Fulfillment Operations across DTC, retail, and wholesale fulfillment, returns and reverse logistics, retailer routing compliance, the day-to-day operational and cost performance of internally operated warehouses and 3PL partner sites, and the management of parcel carriers and final-mile delivery partners across Canada and the US.

The Qualifications and Experience we like to see:

• University Degree in Supply Chain Management, Business, Engineering or related discipline
• 10+ years of experience in supply chain, logistics, or…