DS-NUAssistant Supervisor, Developmental Service Homes

THE OPPORTUNITY

Job Class:
Non-Union

Department:
Developmental Services

Location:

East York, Ontario

Status:
Full-time, Permanent

Pay Rate: $60,325 per annum

Vacancy Number: DS-NU26-49

Number of vacancies: 1

Available:
Immediately

Hours/

Shifts:

Monday to Friday: 9:00 to 5:00 or 11:00-7:00 pm (Rotational On-call Duties Required)

• Support the SLH leadership team to oversee the day-to-day aspect of the program, including ensuring the home is a safe and supportive environment.
• Manage staff schedules and provide support in financial and budget matters.
• Coach and develop a staff team to enable high performance and support them in achieving their goals.
• Contribute to program development and implementation by assessing, developing and evaluating programs for continuous improvement to ensure we are meeting the needs of the people we support.
• Build relationships with community partners so that we can leverage programs and services offered for the people we support.
• Participate in fund development activities.
• Support case management by reviewing progress in all life skills areas to independence based on individuals' Individual Support Plans, and related documentation (e.g., Personal Outcome Measures, case notes, case conference minutes).
• Collaborate to problem solve and provide support to staff team and/or person supported on any incidents or serious occurrences.
• Participate in meetings with families/supports with Case Manager.

• A post-secondary diploma in Social Services, Social Work and/or related field.
• Preferably 2 years of experience in a leadership role, experience with staff supervision and staff scheduling.
• Demonstrated experience in managing family dynamics and crisis situations.
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.
• Experience working from a harm reduction framework when supporting individuals in service.
• Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.
• Strong Leadership skills to foster a space where staff can thrive.
• Excellent written and verbal communication skills to communicate effectively with all stakeholders, including individuals supported, staff, funders, and families.
• Ability to resolve conflict in ways that are respectful and align with Springboard values.
• Ability to build and develop relationships with all stakeholders.
• Program planning and development skills to implement, evaluate and modify new and existing programs as needed.
• Ability to advocate for a diverse client and staffing group.
• Financial skills to oversee the program including overseeing finances and recording procedures, payroll, statistics and other related activities (rotational on call duties).

• Leadership – capacity to work creatively, constructively and effectively with individuals, families, organizations and communities to promote social inclusion and social change and address individual and social problems.
• Openness to Feedback – ability to receive constructive feedback in a positive manner, create and implement a plan to address the feedback and effectively communicate feedback to others.
• Accountability – responsible for own actions, behaviors, performance and decisions; providing leadership, being proactive toward challenges, identifying areas of opportunities and taking ownership in finding solutions for own situations and reporting staff.
• Conflict Management – de‑escalation of conflict, mitigation and prevention. Leading team effectively during challenging situations towards solutions and by identifying best debriefing/supports tools.
• Time Management & Autonomy – effectively functions independently or within a team; handles the requirements and tasks involved with accomplishing goals and meeting competing deadlines in an organized manner, managing 24/7 operations, proactively.
• Problem Solving & Collaboration – define issues and discover solutions, collaborate on and communicate strategies with colleagues and Senior staff; ability to address issues and implement solutions that improve service delivery. Sees the importance of thinking outside of the box.
• Empathy & Integrity – being honest, having strong ethical principles and values; including being reliable and empathic when listening and leading. Attributes of a great leader include recognizing emotions, staying out of judgement and perspective taking.
• Critical Thinking – ability to analyze information in the moment and conceptualization of how to apply and evaluate responses and reasoning, knowing when to delegate and follow up as required/needed.
• DEI/Anti-Oppressive Practices – comprehension and application of current frameworks and change influencer to work towards inclusion and diversity. Familiarity of the Social Inclusion Act 2008 and how it impacts people we serve.