Hybrid Service Enhancement Manager

Position: Hybrid Service Enhancement Manager Role
Step into a pivotal role at Fidelity as a Manager – Service Enhancement, where you will shape customer service delivery in a hybrid work model. Focus on leading Agile teams and driving digital solutions.

As a Service Enhancement Manager, you will play a crucial role in overseeing Fidelity’s Client Services strategy. You will collaborate across departments, manage projects, and coach teams to enhance service delivery. This position requires an innovative approach to problem-solving and a strong commitment to continuous improvement in service experiences.

Key Responsibilities:

• Lead client service innovations to enhance customer experiences

• Manage the portfolio of Client Services projects

• Coach and mentor Agile teams to ensure productivity

• Deliver strategic presentations to executives

• Facilitate change management plans for teams

Requirements:

• 5–7 years in the financial services sector

• 1–3 years in Agile management roles

• Demonstrated leadership in team settings

• Degree in a relevant field or equivalent experience

• Effective English communication abilities

Drive impactful change and enhance client satisfaction at Fidelity while leading ambitious service initiatives.
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