Director of Customer Success

Position: Director of Customer Success at Dialogue
Elevate your leadership in customer success as the Director of Enterprise Account Management with Dialogue. Drive growth and team development in a hybrid work environment, balancing client advocacy and strategic insights.

As the Director of Customer Success, you will oversee senior account managers and nurture relationships with C-suite executives. This role emphasizes strategic account strategies that drive client retention and value. You will collaborate across sales, marketing, and operational teams to ensure our solutions meet client needs effectively.

Key Responsibilities:

• Lead and mentor a team of senior account managers

• Build strategic relationships with executive leaders

• Design value-based account strategies for client retention

• Represent Dialogue at industry events and conferences

• Align cross-functional teams to meet client demands

Requirements:

• 5+ years managing complex solutions with teams

• Proven experience with senior executives and C-suite

• Bilingual proficiency in French and English

• Strong strategic thinking and performance history

• Familiarity with human resources and corporate wellness

Make an impactful difference in client success and strategy at Dialogue.
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