Senior Director, Project Management Office

The Senior Director, Project Management Office is a senior‑level leadership role responsible for the end‑to‑end strategy, governance, and delivery of large and small scale internal construction projects across Canada and the United States. The role combines enterprise program management discipline with hands‑on construction project leadership, ensuring complex internal build‑outs, renovations and workplace transformations are delivered safely, on time, on budget and in alignment with corporate standards.

• Enterprise Construction Program Leadership
  :
  Provide executive leadership over a portfolio of internal construction projects, including office build‑outs, renovations, relocations, space reconfigurations and tenant infrastructure upgrades. Own end‑to‑end delivery from early planning and concept design through working drawings, construction execution, commissioning and post‑occupancy stabilization. Accountable for scope clarity, constructability, sequencing and delivery outcomes. Establish and enforce program governance, delivery standards, controls and reporting across all capital initiatives.
• Construction Delivery & Technical Oversight
  :
  Lead and oversee Construction Project Management activities, including development and review of working drawings; coordination with architects, interior designers, electrical consultants and specialty vendors; direct management of construction companies and general contractors; drive resolution of site issues, change orders and delivery risks while maintaining productivity, safety and schedule.
• Strategic Planning & Stakeholder Partnership
  :
  Partner internally with Design, Operations and Customer Relationship Management colleagues to execute on delivery of workplace and space needs. Act as a senior advisor to executive leaders on construction feasibility, cost optimisation, phasing and delivery strategy.
• Financial, Risk & Controls Oversight
  :
  Own accountability for capital budgets, forecasts, financial controls, risk management and executive reporting. Identify and proactively mitigate risks including cost escalation, schedule slippage, construction safety concerns and operational disruption. Maintain accountability for post‑construction deficiencies, warranties and close‑out activities.
• People Leadership & Organizational Enablement
  :
  Lead, coach and develop a cross‑border team of direct reports across Canada and the U.S. Set clear expectations, performance objectives and development plans to build a high‑performing team. Foster a culture of strong communication, accountability, safety and collaboration.

• 10+ years of progressive experience leading internal construction projects within large, multi‑site organisations.
• Proven experience as a Construction Project Manager leading working drawings, contractor execution and on‑site delivery.
• PMP designation required.
• Strong experience managing architects, designers, electrical consultants and construction firms.
• Demonstrated success leading teams across multiple geographies.
• Strong financial acumen with experience managing capital budgets, forecasts and vendor costs.
• Exceptional communication skills with the ability to influence executive stakeholders and external partners.

• Strong, visible people leader capable of managing large, cross‑functional and cross‑border teams.
• Confident, hands‑on construction leader with the ability to balance strategic oversight and practical execution.
• Clear, persuasive communicator with contractors, consultants and senior executives.
• Decisive problem solver with a proactive approach to risk, safety and delivery challenges.
• Results‑driven leader committed to operational excellence and continuous improvement.

For this role the salary range is $128,550‑$222,820

USD in Massachusetts or $125,100‑$175,100

CAD in Toronto. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock we embrace diversity, develop and retain a workforce that reflects our customers, and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation. All hiring decisions are made without discrimination on the basis of race, ancestry, place of origin, colour, ethnicity, citizenship, religion, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity or expression, age, marital status, family status, disability or any other protected ground under applicable law.