BMO Senior Manager Mortgage Renewal Strategy

Join BMO as a Senior Manager in Toronto, shaping the mortgage renewal lifecycle. Focus on delivering a personalized and effective customer experience in this hybrid role.

This 16-month contract role is pivotal in redefining mortgage renewals from a transactional to a relationship-driven journey. You will oversee all phases of the lifecycle, prioritize customer engagement, and implement effective strategies with a strong emphasis on retention and product depth. This is your chance to lead cross-functional initiatives and monitor their success.

Key Responsibilities:

• Create and lead the mortgage renewal strategy and roadmap

• Ensure seamless delivery of the customer experience

• Coordinate with diverse stakeholders for project alignment

• Use data to optimize customer engagement strategies

• Develop governance frameworks for journey sustainability

Requirements:

• 7+ years in retail banking or relevant consulting experience

• Proven success in managing impactful programs

• Strong understanding of mortgage and home financing

• Degree in Business, Commerce, or related areas

• Exceptional data analysis and performance management skills

Influence the mortgage strategy at BMO and drive meaningful engagement with customers throughout their journey.
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