Director of Digital Strategy Operations

Lead transformational digital initiatives as the Senior Director of Strategy & Operations for the Digital & Innovation Office. Oversee strategic execution and operational excellence across teams.

This pivotal role involves collaborating as a thought partner with the Digital COO and DIO leadership. You will translate enterprise strategy into measurable operational goals and manage complex programs impacting business results. Your expertise in operational frameworks and your leadership will drive successful implementation and accountability across the organization.

Key Responsibilities:

• Oversee execution of strategic initiatives and operational excellence

• Translate strategy into clear goals, KPIs, and success metrics

• Drive end-to-end process design and continuous improvement

• Shape executive narratives for strategy updates and reviews

• Manage cross-functional programs impacting business outcomes

Requirements:

• Significant experience in digital strategy and operations

• Proven leadership in multi-team program management

• Deep expertise in process engineering and performance management

• Strong analytical and decision-making skills

• Graduate degree or equivalent executive experience

Elevate operational strategies and impact business outcomes as a leader in digital transformation.
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