Manager of Member Services at HOOPP

Shape the future of member services with HOOPP as a Manager of Member Services. Oversee a frontline team delivering exceptional support throughout the pension lifecycle in a people-focused environment.

As part of HOOPP, the Manager of Member Services plays a critical role in managing a service team responsible for guiding members through their pension journey. This leadership position emphasizes exceptional client service and continuous improvement, aiming for a team that educates and actively supports over 500,000 health-care workers in their retirement planning. Your leadership will directly impact the delivery of high-quality service.

Key Responsibilities:

• Manage team performance and coaching strategies

• Conduct regular development meetings with team members

• Oversee adherence to service level agreements

• Monitor team productivity and implement necessary corrective actions

• Champion change management within the team

Requirements:

• 7+ years in pension/insurance service environments

• 1-2 years in a leadership role preferred

• Strong client-service orientation and communication skills

• Relevant University/College degree

• Excellent analytical and problem-solving abilities

Drive superior service delivery and team development to ensure HOOPP meets its commitment to Ontario health-care workers.
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