Call Centre Supervisor

Position: Full Time Call Centre Supervisor
Elevate your management skills as a Full Time Call Centre Supervisor at Alliance One in Toronto, ON. Lead your team to achieve outstanding customer service and operational excellence.

As a Call Centre Supervisor, you will mentor and develop your team to exceed performance and quality metrics. This role requires motivation and support to agents while ensuring all operational goals are met efficiently. You will be responsible for monitoring agent performance, providing actionable feedback, and managing performance-related challenges during your assigned shift.

Key Responsibilities:

• Manage team performance to meet key operational metrics

• Coach and support agents to exceed individual targets

• Monitor handled contacts and provide constructive feedback

• Maintain high service levels while maximizing productivity

• Handle escalated customer inquiries professionally

Requirements:

• 6 months experience on the Echo Health program

• 1 year call centre management experience

• High School Diploma or equivalent

• Proficient in MS Office

• Strong leadership skills and adaptability

Bring your leadership and customer-centric approach to drive excellence at Alliance One in Toronto.
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