Manager of Member Services at HOOPP

Elevate member experiences with HOOPP as the Manager of Member Services. Lead a dedicated team in a supportive environment focused on service excellence and continuous improvement.

In this leadership role, you will oversee the front-line service team that guides members through their pension lifecycle, from enrollment to retirement benefits. Your commitment to client service and team development will drive the successful implementation of service initiatives. Join HOOPP's mission to provide financial security to Ontario healthcare workers.

Key Responsibilities:

• Manage and develop team members to ensure service excellence

• Conduct regular performance reviews and provide ongoing feedback

• Monitor team effectiveness and implement corrective actions

• Support onboarding for new team members and provide continuous learning

• Manage day-to-day service delivery across various communication channels

Requirements:

• 7 years of experience in pension or financial services

• 1-2 years in a leadership role preferred

• Relevant post-secondary education

• Strong communication and analytical skills

• Proven problem-solving and conflict resolution abilities

Bring leadership, client-focused service, and effective training support to HOOPP's Member Services team.
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