Senior Manager, Collections Process Governance

Elevate your career at Scotiabank as the Senior Manager, Collections Process Governance, focusing on business process management and operational readiness. This pivotal role ensures that processes align with regulatory demands while supporting frontline execution.

You will take charge of improving clarity and efficiency in Collections processes, centralizing accountability and knowledge management. The position entails developing strategic frameworks, leading teams, and fostering an environment of continuous improvement, especially during periods of operational stress or regulatory review.

Key Responsibilities:

• Oversee Collections processes for clarity and standardization

• Create and implement effective readiness frameworks

• Serve as point person for knowledge management ecosystem

• Lead a high-performing team of Managers and Specialists

• Support the rollout of strategic initiatives and process readiness

Requirements:

• Degree in Business, Finance, or related area

• At least 8 years in operations or business process management

• Leadership experience in complex team environments

• Deep understanding of risk and compliance

• Strong communication and interpersonal skills

Become an integral part of a high-performance culture that champions operational excellence at Scotiabank.
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