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Job Description & How to Apply Below
Overview
The Condominium Authority of Ontario (CAO) is looking for qualified candidates to fill an upcoming vacancy for an Elected Director on its Board of Directors. Directors are elected at the Annual Meeting of the members (the AGM) planned for September 15th, 2026 and must have the ability to serve for a three-year term.
The CAO’s mission is to engage and empower Ontario’s condominium communities with information, education and dispute resolution. Collectively, Board members should:
be positively oriented towards proactive consumer protection initiatives;
provide strong participation that strives for excellence and supports consensus-building;
be strategic thinkers who take a governance-focused approach to Board responsibilities; and
demonstrate proactive support of the CAO’s statutory mandate, mission, vision and values
Board nomination and election process
The CAO’s nomination and election process is overseen by the Board’s Nominating Committee. It is important for the Board to have diverse backgrounds, from both within and outside the condominium sector. The committee uses the competency framework in its governing documents (administrative agreement and by-law) and assesses the skills gap, knowledge and experience of the current directors. Based on the upcoming vacancy, the nominating committee is inviting applications for candidates who meet most of the competency criteria and possess specific skills listed below:
Communications and marketing (specify designations CMP, APR, other, if any)
AI and digital / IT capability
Condominium sector expertise (e.g., reserve funds, building science / engineering, familiarity with innovative approaches to operations and organizational design that can facilitate efficiencies)
Responsibilities
Directors operate on a part‑time basis and are expected to participate in Board and committee meetings in person or via other electronic means, including video‑conference.
History and Background
Designated under the Condominium Act, 1998, the CAO was launched in September 2017 as a delegated administrative authority to administer provisions of the Act and its regulations as delegated by the Ontario government. The CAO supports consumer protection by providing services and resources for condominium communities across Ontario. It is funded through assessment fees that are collected from owners by Condominium Corporations and remitted to the CAO, along with user fees charged by the Condominium Authority Tribunal.
The CAO is a not‑for‑profit corporation, governed by an independent Board of Directors that operates under an administrative agreement with the Minister of Public and Business Service Delivery and Procurement (MPBSDP).
The CAO’s mandated services were established to achieve the vision for informed and engaged condominium communities across Ontario. The road to achieving this vision has been paved by providing value through a digital service model that is accessible and cost‑effective, including:
Easy‑to‑use information for condominium communities available 24/7
Resources, tools and guided steps to resolve common issues collaboratively before they escape into disputes
Dispute resolution services through the Condominium Authority Tribunal – Canada’s first fully online tribunal
Easy‑to‑navigate condominium returns and notice of change systems to help condominium corporations fulfil their legal duties and remain transparent
A searchable Public Registry containing information on every condominium corporation in Ontario
Mandatory education and training for condominium directors to help them understand their oversight and legal obligations
A mandatory condo buyers’ guide to help Ontario’s residential condominium buyers navigate the process of purchasing and owning their new condominiums
Condominium forms that are to be used by owners and condominium corporations under the Act
Board of Directors
The CAO is governed by an independent, part‑time Board of Directors and is comprised of three ministerial‑appointed directors and four Elected Directors. The Board is accountable for the CAO’s performance to MPBSDP through the Board Chair. The Board of Directors provides oversight that ensures…
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