Lead Member Services Manager at HOOPP

Join HOOPP as a Lead Manager of Member Services and influence how we support health-care workers. Focus on team management, client education, and tackling complex challenges across the pension lifecycle.

In the role of Manager of Member Services at HOOPP, you’ll oversee a dedicated team focused on delivering tailored pension guidance to over 500,000 members. With a commitment to service excellence, you’ll implement educational initiatives and maintain productive service standards, enhancing the member experience across multiple channels. Your approach will ensure your team's ongoing growth and adaptability.

Key Responsibilities:

• Develop individual growth plans for team members

• Facilitate effective member interactions and education

• Implement corrective actions for service issues as needed

• Ensure timely completion of service requests

• Support onboarding and continual learning for new hires

Requirements:

• 7 years of experience in the service industry

• Preferred leadership experience of 1-2 years

• Strong organizational and decision-making skills

• Relevant degree in a related field

• Excellent interpersonal and relationship-building skills

Lead your team to new heights in member service quality at HOOPP, where your support matters.
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