Director Svc System Planning & Integrity

DIRECTOR SVC SYSTEM PLANNING & INTEGRITY

• Job : 64095
• Job Category: Community & Social Services
• Job Type & Duration: Full-time, Permanent

Salary Range: $165,310-$222,843, Wage Grade 10

Hiring Zone: $169,584 to $183,865

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 22-JUNE-2026- 13-JULY-2026

Toronto Shelter and Support Services (TSSS) is seeking a strategic and results-oriented leader to join its senior management team as Director, Service System Planning & Integrity. This is a unique opportunity to lead transformative initiatives that improve outcomes for individuals experiencing homelessness in Toronto.

TSSS is committed to reconciliation with Indigenous communities, addressing anti-Black racism, and advancing equity, diversity, and inclusion in both our workplace and service delivery.

• Design and implement functional policies and programs that drive major changes in business performance and align with long-term service goals.
• Lead continuous improvement of divisional performance through analysis and implementation of sound management practices and procedures.
• Ensure program compliance with corporate policies, provincial and federal legislation and requirements.
• Negotiate and administer contracts for programs with senior government levels and providers.
• Enhance homeless service system responsiveness by identifying service gaps and leading practices to inform program and policy development.
• Develop, recommend and administer the annual budget for the section, ensuring expenditures are controlled within approved limits.

• Build, lead and motivate a diverse workforce, optimizing creativity and ensuring high standards of work quality and organizational performance.
• Actively participate in complex organizational and change management initiatives.
• Encourage opportunities for intellectual growth, creative teamwork and professional accountability.
• Direct the development and implementation of communications, public relations, information and community outreach strategies regarding homelessness initiatives, engaging senior leaders and elected officials.

• Collaborate with other divisions on issues related to grants for housing and homelessness to ensure consistent corporate positions and processes.
• Establish partnerships with clients, non-profit groups, Council members, public, provincial and federal officials to address conflicting demands and foster effective partnerships while balancing corporate interests.

• Post-secondary education in social services, public administration, or a professional discipline pertinent to the job, or an equivalent combination of education and relevant management experience.
• Extensive experience leading, managing and motivating a diverse workforce.
• Extensive experience with policy and program development and implementation, process improvement, planning and organizing in complex environments.
• Considerable experience in community engagement, including public consultations, working with vulnerable sectors, and supporting diverse populations.
• Extensive knowledge of municipal governance structures, services and programs, and the municipal relationship to other levels of government, other funders and the community.
• Considerable knowledge of homelessness, shelter and housing issues, policies and tenant support programs, homelessness prevention and other front line community programs serving those experiencing or at risk of homelessness.
• Well-developed communication skills and an ability to inspire and mobilize people by developing and maintaining strong relationships within staff, committees, politicians, peers and community leaders.
• Advanced strategic, analytical and conceptual thinking skills with the capacity to understand complex operating and policy issues, evaluation frameworks, performance measures, program inter-relationships and the potential consequences of intended policy action.
• Proven success in achieving results through a unionized and non-unionized workforce.
• Knowledge of relevant employment legislation, including Employment Standards Act, Human Rights Act, Occupational Health & Safety Act, etc.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. The City’s commitment to employment equity is guided by the Employment Equity Program.