Site Manager

About Us

Established in 1956, BEST is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by Deloitte as one of Canada’s Best Managed Companies and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures.

• Flexible work schedules for head office positions
• Competitive wages and benefits packages
• An excellent company culture, with access to educational grants and regular team events and celebrations
• Employee recognition and appreciation programs
• Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company

As the Site Manager, you will be responsible for managing day-to-day janitorial operations for our client and ensuring a safe and professional work environment for a team of 200 individuals.

Toronto, ON

Permanent - Full Time

$80,000 yearly

This posting is for an existing vacant position.

• Supervise and oversee site operations across a multi‑site portfolio, ensuring client specifications, KPIs, and contractual obligations are consistently met
• Lead, coach, mentor, and develop a team of up to 200 staff including front‑line cleaners, supervisors, Assistant Managers, and administrative personnel — supported by a team of Assistant Managers across a large multi‑site operation
• Drive accountability and performance management across a layered, unionized workforce; administer corrective and disciplinary action in accordance with policy guidelines
• Build and maintain trusted relationships with internal and external stakeholders through professional, effective communication
• Lead regular KPI reviews and quarterly business reviews, aligning on performance priorities and client expectations
• Own budget performance, cost control, and inventory management, aligning operations with financial targets and contract expectations
• Identify potential issues, diagnose root causes, and implement strategic solutions while mitigating risk
• Identify, support, and develop growth plans for project works and additional site locations
• Champion a proactive safety culture ensuring full compliance with the Employment Standards Act and Occupational Health & Safety Act
• Implement and communicate company initiatives in a timely and effective manner while managing changing priorities
• Work at a front‑line level as needed to meet contractual obligations and support operational continuity
• Operate with high autonomy and availability, including responding to inquiries outside regular business hours to meet business needs

• Work‑related experience equivalent to a business‑related post‑secondary diploma
• Minimum 5 years of related work experience
• Ability to pass Canadian Criminal Background Check
• Strong computer and technical skills, including proficiency with operational systems, reporting platforms, Microsoft Office Suite, and technology‑enabled service delivery tools
• Understanding of Business Accounting
• Comprehensive understanding of the Employment Standards Act and Occupational Health and Safety Act
• Strong leadership, interpersonal, written and verbal communication skills

BEST is committed to creating a diverse, equitable, and inclusive workplace. We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans. We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.

BEST does not use artificial intelligence or automated decision‑making tools to screen, assess, or select applicants.

Applicants who are interviewed will be notified when a hiring decision has been made, in accordance with the Ontario Employment standards.