HOOPP Member Services Team Manager

Join HOOPP as the Manager of Member Services, leading a team committed to exceptional client service. Drive continuous improvement in a rewarding environment focused on equity and inclusion.

As the Manager, you will oversee activities that ensure members receive comprehensive guidance throughout their pension journey. This is a crucial leadership role where your analytical skills and commitment to quality service will make a tangible impact. Empower team members to deliver on HOOPP’s promise to healthcare workers across Ontario.

Key Responsibilities:

• Lead a front-line team to provide exceptional member services

• Implement team performance goals aligned with corporate objectives

• Facilitate onboarding and ongoing training for team members

• Review service interactions to identify training needs

• Ensure timely delivery of services across multiple channels

Requirements:

• 7 years in service roles within pension or financial sectors

• 1-2 years leading a service team preferred

• Completion of relevant degree or diploma

• Excellent communication and leadership skills

• Strong decision-making and conflict resolution capabilities

Utilize your expertise to foster a high-performance culture within HOOPP's Member Services.
#J-18808-Ljbffr