Principal, Account Manager

THE ROLE

Principals manage a portfolio of accounts, maintaining relationships with clients as they transition to Guidewire Cloud. They remain engaged and accountable for the full scope of the cloud transformation program, oversee internal and external communication, help customers maximize Guidewire’s current and future offerings, advocate for customers’ needs with partners and internal teams, and are accountable for the portfolio’s financial performance and revenue growth.

• CUSTOMER SUCCESS AND PROGRAM MANAGEMENT
• Accountable for the success of Guidewire Cloud implementations, coordinating all roles across assigned projects and ensuring execution of critical steps in cloud transformation.
• Owns the overall P&L for the account, managing customer adoption and holding them accountable to key standards, including performance testing and success criteria.
• Leads strategic dialogues to leverage GWCP features and integrates key considerations into future planning and capacity management.
• SALES SUPPORT AND OPPORTUNITY MANAGEMENT
• Supports the sales team on GWCP opportunities, collaborating on proposal responses and accompanying PS opportunities.
• Ensures accuracy of booking opportunities and manages small-value opportunities independently.
• Develops program plans with cost estimates and establishes margin expectations for implementation proposals.
• ACCOUNT AND RESOURCE MANAGEMENT
• Accountable for a portfolio of accounts, ensuring consistent practices and success across customers.
• Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams.
• INTERNAL ADVOCACY AND COLLABORATION
• Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources.
• Collaborates with Product Development on portfolio needs and plans handover to BAU and CS teams upon program completion.
• Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA).

• Accountable
  :
  Takes accountability for customer engagement and internal metrics (P&L, cross-team collaboration, services growth, client satisfaction).
• Financial Management
  :
  Has experience managing P&L for customer accounts and effectively leads conversations about current and potential offerings.
• Collaborative
  :
  Builds credibility across departments to support cross-team collaboration required to support the customer and the Engagement Manager leading the execution.
• Sales Support
  :
  Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.
• Team player
  :
  Proven ability to work collaboratively and adhere to processes with other PS stakeholders, including PS Operations, Digital, Data, Insurance Suite, and GSC practices.
• Influential
  :
  Understands the customer and guides the customer and SIs towards the best possible outcome.
• Strategic
  :
  Anticipates customer needs, risks, and issues and manages complex issues effectively.
• Guidewire Knowledge
  :
  Understands the Guidewire catalog and capabilities at a high level.
• High-Level Technical Knowledge
  :
  Understanding of cloud and technical terminology is desirable.
• Cloud Knowledge
  :
  Able to explain Guidewire Cloud and AWS capabilities.
• Insurance Industry Knowledge
  :
  Understands the insurance industry for the country/region in which you reside.

The US base salary range for this full‑time position is $176,000 - $264,000. The role includes health, dental, and vision insurance, paid time off, a company‑sponsored retirement plan, and potential eligibility for an annual company bonus plan, commissions, and/or long‑term incentive awards contingent on performance.

Guidewire Software, Inc. is a proud equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where applicable.