Senior Manager, Client Growth Strategy

Requisition : 264831

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head‑on with leading technology and the unstoppable power of collaboration.

Our client‑obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award‑winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

As the Senior Manager, Client Growth Strategy, you will have the exciting opportunity to lead strategies and program management with a focus on winning long‑term primary banking relationships while also finding opportunities to deepen client relationships on multiple projects. You will also focus on leveraging data and identifying where clients are in their relationship with Tangerine and developing client centric multi‑channel outreaches to drive multi‑product cross‑sell, client engagement and Primacy.

The role will require strong collaboration with squads and cross‑functional teams, owning key KPIs and ensuring that strategies and tactics are achieving the targets.

• Be a business owner of a squad and key KPIs
• Build always‑on multi‑channel outreaches to drive new cross‑sell penetration rates, growing balances with existing clients and identifying multi‑product cross‑sell opportunities
• Continue to have an appetite to drive innovation to make programs better and be laser focused on increasing client personalization leveraging existing and new capabilities along with key data insights about our clients and priority segments
• Track and measure performance across programs with analytics and key partners on a monthly/quarterly basis and socializes with key stakeholders across multiple levels at the Bank
• Conduct deep‑dive analysis with available client dashboards and analytics to identify new opportunities to enhance existing programs and stand up new programs
• Lead various Steerco’s, quarterly/annual planning and larger presentations with stakeholders across the bank
• Lead and drive a client focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Build a high‑performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions
• Championing a client‑obsessed culture
• Leveraging a growth mindset, embracing learning and continuous improvement
• Contributing to a dynamic workplace fostering trust, integrity and inclusion
• Removing obstacles to drive momentum across teams

• Post‑secondary education in a related field; marketing or business administration preferred
• Multiple years of management experience, including in Channel Marketing, Channel Programs, Customer Strategy, or Product/Program Management
• Strong ability to build comprehensive strategies and proposals
• The ability to analyze large data sets and derive insights to drive strategy and post‑mortem conclusions
• Strong organizational change management orientation
• Strong strategic thinking and results focus skills
• Demonstrated success in working cross‑functionally to deliver large, multi‑faceted programs
• Understanding of Retail Products financials and P&L
• Strong understanding of client personalization and offline, online and assisted channels
• The ability to own, motivate and drive large programs across multiple stakeholders
• Strong relationship management and collaboration skills
• Strong presentation deck building and delivery skills with partners and senior…