Client Manager

Position: Boldr Client Experience Manager
Become the Boldr Client Experience Manager and drive impactful client relationships while guiding team performance. This leadership role focuses on nurturing empathy and operational success.

As a self-starter, you will be responsible for maintaining and enhancing client connections. Your extensive experience in BPO and team management will allow you to effectively manage challenges, promote continuous improvement, and ensure compliance with SLAs.

Key Responsibilities:

• Foster genuine relationships with clients and stakeholders

• Serve as strategic client advisor, managing expectations

• Oversee operational reviews with clients and internal teams

• Collaborate with departments to address challenges

• Monitor KPIs and drive performance improvements

Requirements:

• Bachelor’s or college degree in a related discipline

• At least 2 years in client-facing roles

• 2+ years in the tech or business services sectors

• 2+ years of team management experience

• Excellent proficiency in Google tools and performance reporting

Lead your team and shape client interactions with Boldr’s dynamic culture.
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