Aftersales Operations Leader

Position: Aftersales Operations Leader at BYD
Enhance aftersales service as an Operations Leader with BYD Canada. This managerial role prioritizes dealer performance and customer satisfaction in the EV space.

As the Aftersales Manager, you'll be responsible for overseeing dealer network operations, including service quality and warranty management. Your expertise will ensure dealerships in Canada provide the highest level of customer experience while maintaining compliance with organizational standards and performance metrics.

Key Responsibilities:

• Lead local aftersales teams and manage operational standards

• Analyze dealer performance via KPIs and implement improvements

• Oversee warranty claim processes and audits

• Support training and development for dealer personnel

• Coordinate the launch of new electric vehicle technologies

Requirements:

• Bachelor’s degree in relevant engineering fields preferred

• Extensive automotive aftersales experience (8–10 years)

• Leadership experience of 3–5 years in aftersales

• Knowledge of electric mobility is advantageous

• Must be able to travel across Canada regularly

Join BYD Canada to spearhead innovative aftersales operations and ensure dealer excellence in the electric mobility sector.
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