Client Lifecycle Manager

Become a Client Lifecycle Manager in downtown Toronto, guiding high-performing teams to elevate client interactions. Focus on onboarding, retention, and best practices in client solutions.

This full-time, in-office role emphasizes a data-driven approach to enhance client satisfaction while fostering a culture of First Call Resolution. You will oversee operational management and devise strategies that minimize churn and improve service delivery.

Key Responsibilities:

• Coach teams to improve key performance indicators

• Lead retention initiatives and client interactions

• Manage daily operations across multiple teams

• Advocate for First Call Resolution strategies

• Execute performance reviews to ensure quality service

Requirements:

• At least 5 years in high-volume contact center roles

• Minimum 5 years of management experience

• Proven success in cross-functional leadership

• Strong analytical and data storytelling skills

• Exceptional management of time and communication

Lead client lifecycle improvements through your expertise in management and client engagement as a Client Lifecycle Manager.
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