Manager of Client & Reconciliation

Position: Manager of Client Experience & Reconciliation
Elevate client relations and reconciliation efforts at Accerta Services as the Manager of Client Experience in a hybrid role based in Toronto. Support team and operational excellence while handling escalations efficiently.

This full-time position involves significant operational oversight, including handling reconciliations and complex case resolutions. You will work closely with clients, ensuring clarity in issue resolution, while leading a team aimed at delivering optimal service. Critical thinking and detail orientation will be key for success in this role.

Key Responsibilities:

• Supervise team hiring, onboarding, and coaching

• Engage with clients to resolve escalation issues

• Oversee monthly reconciliations for claims processes

• Maintain audit readiness and strong documentation

• Report on operational metrics to leadership

Requirements:

• Minimum 3 years in leadership roles

• Experience in financial operations and reconciliations

• Strong analytical and communication skills

• Proficiency in Microsoft 365 and CRM tools

• Post-secondary education in Business or related fields

Utilize your management skills and financial acumen to excel in client experience at Accerta Services.
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