Operations Manager: Emergency Services

Drive impactful community service as the Operations Manager overseeing emergency shelters in Toronto. This role necessitates strong leadership and effective stakeholder engagement.

The City of Toronto is looking for an Operations Manager who will handle the oversight of services for vulnerable groups while promoting inclusion and collaboration within the team. Your strategic management will ensure service standards are met and partnerships with community stakeholders are strengthened.

Key Responsibilities:

• Direct operations for emergency shelters and warming centres

• Foster relationships with community partners for better services

• Ensure compliance with established performance metrics

• Promote equity through team development initiatives

• Manage key projects ensuring high service quality

Requirements:

• Degree in social services or equivalent experience

• Proven experience in operations management and policy formulation

• Knowledge of front-line human service operations

• Experience with budget planning and management

• Capacity to lead change management processes

Harness your skills in operations and community service to effect positive transformations in Toronto's emergency response services.
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