Client Service Coordinator

Position: Client Service Coordinator Role
Become a pivotal part of the University of Toronto as a Client Service Coordinator. Focus on enhancing student experiences through effective service in admissions and financial aid.

As Client Service Coordinator for the Vice Provost Strategic Enrolment Management, you will lead a team dedicated to supporting students across the three campuses. Your leadership will ensure high-quality interactions and empathetic service delivery. This role demands effective communication, strong supervisory skills, and a commitment to continuous improvement in a bustling downtown environment.

Key Responsibilities:

• Oversee operational activities and client service needs

• Plan and coordinate staff responsibilities and schedules

• Counsel students on admissions procedures and financial options

• Handle escalated complaints and service issues

• Evaluate service metrics for enhancement opportunities

Requirements:

• Bachelor’s Degree or a comparable level of experience

• Minimum four years in a relevant student service role

• Proficiency in student information applications

• Strong leadership and mentoring experience

• Exceptional communication and problem-solving abilities

Lead with compassion and professionalism, ensuring an excellent student service experience.
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