Manager of Customer Support

Position: Manager of Customer Support at Jobber
Transform customer experiences as the Manager of Customer Support us on leading teams and enhancing service delivery for small businesses across Canada.

As part of the Customer Success team, you will lead a group of 10-12 product support specialists.

Your role emphasizes performance optimization, trend analysis, and effective coaching in a fast-paced setting. You will directly influence customer interactions, providing essential support while fostering a culture of feedback and development.

Key Responsibilities:

• Manage a team to boost service quality

• Implement coaching strategies based on behavioral insights

• Drive efficiency in support processes with high satisfaction

• Work collaboratively across departments

• Adapt policies in an evolving environment

Requirements:

• Recent management experience in customer support

• Expertise in coaching methodologies

• Proven results in a high-pressure environment

• Exceptional interpersonal and communication skills

• Passion for supporting small business success

Lead a motivated team and make a meaningful impact in customer support at Jobber through your leadership.
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