Manager of Customer Support
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-28
Listing for:
Jobber
Full Time
position Listed on 2026-06-28
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Transform customer experiences as the Manager of Customer Support us on leading teams and enhancing service delivery for small businesses across Canada.
As part of the Customer Success team, you will lead a group of 10-12 product support specialists.
Your role emphasizes performance optimization, trend analysis, and effective coaching in a fast-paced setting. You will directly influence customer interactions, providing essential support while fostering a culture of feedback and development.
Key Responsibilities:
• Manage a team to boost service quality
• Implement coaching strategies based on behavioral insights
• Drive efficiency in support processes with high satisfaction
• Work collaboratively across departments
• Adapt policies in an evolving environment
Requirements:
• Recent management experience in customer support
• Expertise in coaching methodologies
• Proven results in a high-pressure environment
• Exceptional interpersonal and communication skills
• Passion for supporting small business success
Lead a motivated team and make a meaningful impact in customer support at Jobber through your leadership.
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