Senior Vice President of Customer Success

Position: Senior Vice President of Customer Success at Citylitics
Elevate your career at Citylitics as Senior Vice President of Customer Success, focusing on innovative models for customer engagement and retention. Oversee the achievement of industry-leading GRR and NRR goals with your extensive leadership background.

This role requires a seasoned leader with 20+ years of commercial experience and at least 10 years in a VP/SVP capacity. Your proven history of scaling Customer Success organizations will be critical to enhancing customer experiences and driving revenue objectives. Familiarity with public infrastructure or data-driven intelligence is advantageous.

Key Responsibilities:

• Achieve targeted GRR and NRR for the organization

• Design and operationalize customer success playbooks

• Build and mentor a high-caliber Customer Success team

• Facilitate executive-level engagement with customers

• Foster a culture of accountability and performance

Requirements:

• 20+ years in commercial leadership roles

• Documented success in retention and expansion metrics

• Experience with operational integration of customer programs

• Strong communication and leadership skills

• Ability to develop scalable training and coaching frameworks

Shape the future of customer success and drive results at Citylitics.
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