Director of Client Services at CAAT

Lead transformative member experiences as the Director of Client Services at CAAT Pension Plan. Drive innovation and operational excellence to significantly enhance member interactions.

In this pivotal leadership role, you will guide the Member Care Centre and Retiree Services teams. Your expertise will shape strategic initiatives that improve service delivery, optimize processes, and leverage technology for member satisfaction. This position is critical in building high-performing teams and modernizing how we connect with our members.

Key Responsibilities:

• Develop the strategic vision for service delivery

• Drive initiatives to enhance member satisfaction

• Inspire and coach the Member Care and Retiree teams

• Monitor operational performance and service metrics

• Lead changes in technology and service delivery models

Requirements:

• University degree with pension designation or equivalent

• At least 10 years in leadership roles within financial services

• Proven track record in service operations and transformation

• Strong knowledge of pension legislation and best practices

• Exceptional communication and stakeholder management skills

Utilize your leadership and strategic vision to redefine how CAAT engages with its members.
#J-18808-Ljbffr