VP of Customer Experience at Neo

Join Neo as the VP of Product and steer the Customer Growth and Experience domain. This senior role focuses on crafting product strategies while leading a talented team in a dynamic environment.

In this key leadership position, you will own the product roadmap that aligns with company goals and strategically enhance customer acquisition, onboarding, and lifecycle marketing. Your collaboration with cross-functional teams will ensure a seamless experience while mentoring product managers to cultivate high performance.

Key Responsibilities:

• Define product vision and strategic roadmap for customer growth

• Drive improvements in customer conversion and retention

• Mentor and grow a team of high-performing product managers

• Collaborate across departments to deliver impactful outcomes

• Champion a culture of learning and ownership within your team

Requirements:

• 8-12+ years of product management experience

• Proven success in high-growth product environments

• Strong systems thinking and execution skills

• Experience managing complex cross-functional projects

• Commitment to hiring and developing talent in teams

Lead Neo's product initiatives focused on customer growth and enhance the overall experience.
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