Senior Manager, Product Cross-sell Strategies

Elevate TELUS's Small Business offerings as a Senior Manager focusing on product cross-sell strategies from Toronto, Calgary, or Ottawa. Drive multi-product growth through insights.

As a visionary leader in the Small Business Product Intensity and Cross-sell Team, you will spearhead initiatives that promote profitable growth and enhance customer engagement. You'll be responsible for leading a team that implements data-informed strategies to boost the customer experience and retention rates. Collaborating closely across departments will be crucial in aligning marketing efforts for optimal results.

Key Responsibilities:

• Direct strategic cross-sell program initiatives

• Transform insights into customer-driven enhancements

• Cultivate a high-performing, collaborative team culture

• Coordinate with various departments for integrated solutions

• Manage the complete cross-sell strategy for TELUS

Requirements:

• Strong leadership and team-building skills

• 5-7 years in product management or strategic marketing

• Proficient in customer journey analytics

• Familiar with B2B or SMB operational landscapes

• Excellent presentation and organizational skills

Lead TELUS Business’s path in creating innovative cross-sell strategies to maximize customer value.
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