Manager for Assistive Technology Operations

Elevate assistive technology services within CNIB's Smart Life Centre in Toronto, ON. This full-time manager role emphasizes operational leadership and client interactions in an in-person setting.

In the Manager, Operations and Assistive Technology role, you will be the primary liaison for staff and clients at the Bayview CNIB Hub. Your responsibilities will include overseeing service delivery standards, managing day-to-day operations, and providing leadership for the technology programs. You will collaborate closely with national teams to enhance client engagement and support various operational challenges.

Key Responsibilities:

• Lead daily operations and Smart Life service standards

• Supervise team performance and guide volunteer efforts

• Resolve complex client inquiries and service issues

• Foster strong relationships with internal stakeholders

• Ensure a welcoming atmosphere for technology training

Requirements:

• 3-5 years experience in assistive tech or client services

• Proven leadership and supervisory experience

• Strong organizational and time management skills

• Excellent communication and interpersonal skills

• Relevant post-secondary education preferred

Strengthen CNIB’s mission by leading assistive technology initiatives at the Bayview Smart Life Centre.
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