Customer Operations Manager – Teleperformance

Become an integral part of Teleperformance as a Customer Operations Manager. Lead a high-performing team focused on delivering exemplary service and operational success in Toronto.

In this role, you will oversee the complete performance of your assigned teams, ensuring service levels, financial outcomes, and employee development. Your strategic mindset will help in crafting actionable plans while collaborating with multiple departments to resolve escalations and enhance operations. Foster a working environment where excellence is recognized and rewarded.

Key Responsibilities:

• Drive performance excellence and client satisfaction initiatives

• Monitor adherence to Service Level Agreements

• Manage team coaching and development initiatives

• Ensure efficient budget management and billing submissions

• Lead collaboration with workforce management on planning

Requirements:

• In-depth knowledge of customer service operations

• Proven communication and presentation skills

• Ability to analyze metrics for continuous improvement

• Strong coaching and performance management experience

• Commitment to fostering an inclusive workplace culture

Lead your team to success in a rewarding environment at Teleperformance in Toronto.
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